If your employee's card is lost or has been stolen, your employee has to block his card himself online through his personal webspace www.MyEdenred.lu.
Next, the card will be unusable. Attention, this process is irreversible.
You, as his employer, next have to validate the order for the replacement card in your customer web space on http://www.myedenred.lu/.
The new card will be made from the moment the payment has been done.
The validity of the electronic vouchers will be prolonged with 10 working days and the available balance will be automatically linked to the new card.